Privacy policy

1. Scope

This Privacy Policy explains how CIA — Compañía de Inteligencia Artificial collects, uses and protects personal data obtained through https://la-cia.com.ar, its forms, contact channels, CIA administration panel and integrations, including Instagram.

By using the website or contacting CIA, users acknowledge that they have read this policy.

2. Data controller and contact

The responsible entity is La CIA - Compañía de inteligencia artificial, with its address at Zavalia 2132, CABA, Argentina. Questions about privacy and the processing of personal data can be sent to:

• Email: hola@la-cia.com.ar
• Website: https://la-cia.com.ar

3. Data we may collect

When someone submits a form, requests information, arranges a meeting or contacts CIA, we may receive:

• Full name.
• Company or organisation.
• Email address.
• Telephone number.
• The reason for the enquiry and information included in the message.
• Contact and marketing communication preferences.
• Any other information the person chooses to provide during the conversation.

The website and its technology providers may also record technical information needed for operation and security, such as IP address, device type, browser, access date and time, pages viewed and error logs.

Please do not use the initial enquiry form to send sensitive data, passwords, credentials, trade secrets or other people's personal information.

4. How we use data

Data may be used to:

• Receive, assess and respond to enquiries.
• Arrange meetings, demonstrations or discovery sessions.
• Understand a company's needs and assess potential solutions.
• Prepare commercial proposals and follow up on them.
• Manage a pre-contractual or contractual relationship.
• Provide support and service-related communications.
• Maintain the website's security and proper operation.
• Comply with legal obligations or requests from competent authorities.
• Send news or marketing materials where the person has agreed to receive them.
• Improve the website and enquiry-handling processes using aggregated or de-identified information.

Data will not be used for purposes incompatible with those disclosed when it was collected.

5. Consent and required information

By sending an enquiry, the person authorises the use of the data needed to receive, assess and respond to it. Fields marked as required are necessary to process the enquiry; if they are not completed, CIA may be unable to respond adequately.

Marketing communications are optional. Declining them does not prevent someone from sending an enquiry or starting a business conversation. Consent can be withdrawn at any time by emailing hola@la-cia.com.ar.

6. Providers and recipients

CIA may use providers of hosting, infrastructure, email, forms, CRM, scheduling, video conferencing, storage, security, support and other services needed to operate the website and respond to enquiries.

These providers may access only the data necessary to deliver their services and must process it in accordance with their contractual and legal obligations.

CIA does not sell personal data. Information may also be disclosed where required by law or an order from a competent authority, or where necessary to exercise or defend rights.

7. International transfers

Some technology providers may store or process information outside Argentina. Where applicable, CIA will seek to use providers and mechanisms offering appropriate safeguards under the applicable law.

8. Data processed during service delivery

This policy covers the CIA website, administration panel and integrations. CIA manages data needed for its relationship with users and clients; when processing client data and content on their behalf, it follows their instructions and the contracted scope.

Where a CIA agent processes information on behalf of a client company, the purposes, permissions, security measures, providers involved, retention periods and deletion instructions will be defined in the relevant proposal, contract or addendum.

The client must hold the necessary rights and authorisations for any information it supplies or permits to be processed.

9. Use of the administration panel

The CIA administration panel enables clients to manage agents, content, connections and editorial operations within their contracted service. We may process user identification and access details, organisation, permissions, settings, supplied materials, drafts, approvals, activity logs, publication records and errors.

This information is used to manage access, carry out client instructions, generate and review content, identify destination accounts, provide support and maintain operational security and traceability. Data needed to identify an account or authorise a connection is required for that feature; refusing permission may prevent its use.

10. Instagram and Meta integration

When an authorised person links a professional Instagram account, CIA receives the data and permissions granted through Meta authorisation mechanisms. Depending on the connection and enabled features, this may include the account ID, username and account type, associated Page IDs where applicable, granted permissions, access tokens and their expiry. CIA does not request or store Instagram passwords; sign-in takes place with Meta.

CIA may process text, images, media files, publication links and IDs, dates, delivery status and technical platform responses to prepare content, publish it to the selected account, check the result and withdraw it where that feature is available and authorised. Connection tokens are stored encrypted and used for authorised operations.

Where a client configures public professional profiles as editorial references and the Meta API permits access, CIA may obtain profile details, post text, images or covers, links and publication dates to analyse topics and style. Reading a reference profile does not authorise publishing to it or transfer rights in its content.

This editorial integration does not include reading private messages or managing contacts, followers or conversations. Any additional feature requiring other data or permissions must be disclosed and authorised before activation.

To carry out client instructions, CIA sends Meta the necessary content and technical data. Published content is subject to account visibility and Instagram terms. Meta processes received data under its Privacy Policy. Infrastructure and AI providers may process material needed to generate or review content, within the contracted scope and the rules applicable to the source of that data.

11. Disconnecting accounts and deleting data

You can revoke CIA access through the application or permission settings in Instagram or Meta. In the administration panel you can deactivate a connection and remove it when no operations or publications prevent removal. For assistance, email hola@la-cia.com.ar. Revoking permissions prevents new operations that rely on them; an operation already sent to Meta may have completed.

To request deletion of data processed by CIA, use the Data deletion page or email hola@la-cia.com.ar with the subject “Data deletion”, your name, a contact email, the related account or service and the data you want deleted. Do not send passwords or tokens. We may request proportionate additional information to verify identity or authority to act.

Where applicable, the request covers linked-account data, authorisations, tokens and associated content or records held by CIA. It will be handled within the periods and exceptions described in the rights section of this policy. Where retention is required by law or for the defence of rights, we will explain the reason and restrict use to that purpose; backups will be removed in accordance with their retention cycle and applicable obligations.

Disconnecting an account, deleting a connection or requesting deletion from CIA does not automatically remove Instagram posts or data controlled by Meta. Posts must be withdrawn through available features or Instagram; requests concerning data controlled by Meta must be directed to that platform.

12. Retention

Data will be retained for as long as necessary to address the enquiry, develop the business or contractual relationship and comply with legal, accounting or potential claims-related obligations.

Data used solely for marketing communications will be retained until the person unsubscribes or it is no longer relevant. When no longer needed, it will be deleted, anonymised or blocked, as appropriate.

13. Security and confidentiality

CIA applies reasonable technical and organisational measures to protect data against loss, alteration, unauthorised access, disclosure or processing.

No system offers absolute security. If an incident could significantly affect individuals' rights, appropriate containment, assessment and communication measures will be taken.

14. Data subjects' rights

Individuals may request information about, access to, rectification, updating or deletion of their data. They may also withdraw consent or unsubscribe from promotional communications.

To exercise these rights, email hola@la-cia.com.ar, state the right you wish to exercise and provide reasonable proof of your identity.

Under Argentine Law 25,326, the right of access may be exercised free of charge at intervals of at least six months, unless there is a legitimate interest. Access requests must be answered within ten calendar days, and rectification, updating or deletion requests within five working days, subject to statutory exceptions.

Argentina's Agency for Access to Public Information, the supervisory body under Law 25,326, receives enquiries and complaints relating to personal data protection. More information is available at https://www.argentina.gob.ar/aaip/datospersonales.

15. Cookies and similar technologies

The website may use cookies or technical mechanisms essential to its operation, security and the storage of preferences.

We use Google Analytics 4 to understand visits, traffic sources and interactions with the website's public pages. This tool uses cookies and identifiers to compile usage statistics. Our configuration disables Google Signals and advertising personalisation signals. We do not send Analytics the content of enquiries or personal data entered in the form.

You can read how Google uses data from sites that use its services and use the Google Analytics opt-out browser add-on. Your browser settings allow you to block or delete cookies. Where required, consent will be requested for optional technologies.

16. Third-party links

The website may contain links to third-party platforms or services. CIA does not control their privacy practices and recommends reading their policies before providing personal information.

17. Minors

CIA's website and services are intended for businesses and adults acting on their own behalf or on behalf of an organisation. CIA does not intentionally seek to collect data from minors.

18. Changes to this policy

CIA may update this policy to reflect legal, operational or technological changes. The current version will be published on this page with its last updated date.

19. Contact

For questions about this policy or the processing of personal data, email us at hola@la-cia.com.ar.