Website terms and conditions

1. Scope

These Terms and Conditions govern access to and use of https://la-cia.com.ar, the CIA administration panel and integrations, operated by La CIA - Compañía de inteligencia artificial, with its address at Zavalia 2132, CABA, Argentina.

Questions about the website can be sent to hola@la-cia.com.ar.

2. Acceptance

Use of the website, administration panel and integrations is subject to these terms and the agreed contractual conditions. Before activating the service or an integration, users must review and accept the applicable terms. Anyone who disagrees must refrain from using those features.

Anyone contacting CIA on behalf of a company or organisation represents that they have sufficient authority to do so.

3. Purpose of the website

The website presents CIA's services, its catalogue of AI agents, possible implementation options and contact channels.

Its content is general and informational. Completing a form, requesting a meeting or starting a conversation does not, by itself, constitute a service agreement or oblige either party to enter into one.

The website does not process payments or automatically conclude service agreements. Each service is formalised through a proposal, work order, contract or other document accepted by both parties, defining scope, expected results, responsibilities, timelines, price and specific terms.

4. CIA services

CIA designs, configures, integrates and supports AI agents that take on roles within a business. Agents may work independently, coordinate as a team or be custom-built.

Capabilities, integrations, autonomy, boundaries, human controls, usage volumes and support terms depend on each implementation. Website descriptions show general possibilities and do not replace the scope agreed with each client.

If the website content differs from an accepted proposal or contract, that specific document takes precedence, subject to applicable mandatory provisions.

5. Operation and results

AI systems may produce incomplete or inaccurate outputs, or outputs that require review. Their performance depends on factors including the information available, configuration, defined rules, integrations, third-party services and the client's use.

CIA does not guarantee specific commercial, financial, search ranking, savings or productivity results unless expressly included in a proposal or contract.

Checkpoints, approvals and situations requiring human involvement will be defined for each implementation. Unless expressly agreed, agents do not replace advice from legal, accounting, financial, medical or other regulated professionals.

6. User and client responsibilities

Users and, where applicable, clients agree to:

• Provide accurate, up-to-date and sufficient information.
• Have authorisation to share data, documents, content and access.
• Use the website and services in accordance with the law and third-party rights.
• Comply with the terms of connected platforms and channels.
• Obtain the consents or legal bases needed to contact people or process data.
• Protect their credentials and report unauthorised access or incidents.
• Carry out the human reviews and approvals agreed for each process.

7. Access to and use of the administration panel

The administration panel is the management interface for CIA services. Access is limited to people authorised by the client and features enabled for each implementation. The client must keep authorised users up to date and request removal of access when their authority ends.

Each user must protect credentials and sessions, avoid sharing access and promptly report incidents or unrecognised actions to hola@la-cia.com.ar. The client must decide who may configure agents, link accounts, approve content and order publication. CIA will provide the agreed service and apply the access controls available in the implementation.

Settings, approvals and orders made by authorised users constitute client operating instructions. This does not exclude CIA liability for attributable failures or make every unauthorised access a valid instruction.

8. Account linking and authorisation

To link an Instagram or other platform account, the person connecting it represents that they own it or have sufficient authority to manage it and authorise the selected operations. They must verify the destination account, requested permissions and association with the relevant client and agents.

Authorisation is limited to each linked account and the permissions granted. Linking does not enable operations on other client accounts or reference profiles. Read access is not permission to publish.

The client authorises CIA to use connection permissions and technical credentials to carry out enabled instructions and publication modes. Instagram passwords must only be entered through Meta sign-in mechanisms. The client must keep required permissions valid and report changes in ownership or administrative authority.

9. Content preparation, approval and publication

The client must verify that supplied or approved content, sources, images, brands and data can lawfully be used and published, and perform the reviews required by its service mode. Reviews must consider accuracy, copyright, image rights, confidentiality and destination platform rules. A public profile or editorial reference does not itself grant reproduction rights.

In manual mode, publication requires the corresponding order. Where available and enabled by the client, automatic or scheduled publication authorises posts that meet the agreed criteria, destinations and controls, without individual approval unless otherwise agreed. Approving a sample does not itself authorise automatic publication of future content.

Before enabling automation, the client must review destination accounts, frequency, schedules, topics and autonomy. The client can request or apply a pause through available mechanisms. Changes do not reverse operations already sent to the platform.

A draft, preview, schedule or submission attempt does not establish successful publication. Publication depends on the platform response; pending or uncertain results should be checked before retrying. CIA does not guarantee exact publication times, reach, engagement or continued availability, without prejudice to contractual obligations.

The client grants CIA and necessary providers limited permission to host, process, technically adapt and transmit content to provide the service and publish to authorised destinations. This does not transfer ownership or permit unrelated uses. AI-generated results may not be exclusive and must be reviewed under the agreed workflow.

10. Withdrawal, disconnection and Meta services

Editing or withdrawing content through CIA depends on the platform features and permissions available. Where CIA cannot complete withdrawal, the client must manage it in the destination account. Removal of copies, screenshots, reposts or information retained by third parties cannot be guaranteed.

Deactivating or deleting a connection, revoking permissions or ending the service does not automatically delete published content. An operation sent before revocation may have completed. The client should review pending operations and, where appropriate, withdraw content before disconnecting.

Instagram and Meta are third-party services and may change their APIs, requirements, limits and policies, reject content or suspend accounts. Integration is subject to those conditions and granted permissions. CIA does not represent Meta or guarantee approval of the application or posts. CIA will report and address incidents within the contracted support scope.

Disconnection is not a request to delete all data. To exercise that right, see the Data deletion page and Privacy Policy.

11. Prohibited uses

The CIA website and services must not be used to:

• Carry out unlawful, fraudulent, misleading or abusive activities.
• Infringe privacy, intellectual property or confidentiality rights.
• Distribute malware, interfere with systems or attempt unauthorised access.
• Send prohibited communications or breach the rules applicable to the channels used.
• Unlawfully impersonate others or deliberately mislead.
• Make discriminatory decisions or decisions prohibited by applicable law.
• Process data without sufficient authorisation or legal basis.

CIA may reject requests or suspend services where there are reasonable indications of prohibited use, a security risk or a contractual breach, in accordance with the applicable terms.

12. Intellectual property

The website, CIA brand, text, designs, graphics, software and other original content are protected by applicable law. Publication does not authorise reproduction, modification, distribution or exploitation beyond uses permitted by law or expressly authorised.

Each party retains ownership of its pre-existing tools, methods, software, data, documents and materials. Ownership and licensing of configurations, developments or deliverables created for a client will be determined in the relevant proposal or contract.

13. Privacy and confidentiality

Personal data obtained through the website, administration panel and integrations is processed in accordance with CIA's Privacy Policy.

Where a service involves a client's information or systems, access, permissions, security measures, confidentiality and deletion obligations will be defined in the relevant contract or addendum.

14. Third-party services and links

Agents may integrate with channels, applications, infrastructure or services supplied by third parties. Their availability, security, pricing, limits and terms depend on the respective providers.

CIA does not control external websites linked from this website. Including a link does not imply endorsement of, or responsibility for, its content or practices.

15. Website availability

CIA aims to keep the website available and up to date but does not guarantee uninterrupted or error-free operation. It may perform maintenance, introduce improvements or change content, provided this does not affect contractual obligations already assumed.

16. Liability

Each party is responsible for fulfilling its obligations and for any damage legally attributable to it.

To the fullest extent permitted by law, CIA is not liable for decisions based solely on unreviewed outputs, use contrary to agreed instructions, inaccurate information supplied by the client, failures attributable to third-party services or breaches of the client's obligations.

Nothing in these terms excludes or restricts liabilities or rights that cannot be limited under applicable law.

17. Commercial terms, cancellations and refunds

Prices, taxes, payment methods, implementation, infrastructure costs, usage limits, renewal, cancellation and possible refunds will be defined in the relevant proposal or contract.

General criteria are set out in CIA's Cancellation and Refund Policy, without prejudice to specific terms and applicable mandatory rights.

18. Governing law

These terms are governed by the laws of Argentina.

Commercial disputes will be resolved as provided in the relevant contract. Where consumer protection legislation applies, these terms do not restrict the rights, authorities or jurisdictions recognised by mandatory provisions.

19. Changes to these terms

CIA may update these terms when the website, its services or the law changes. The current version will be published with its updated date. Changes will not retroactively modify contracts already entered into, unless the parties agree or the law requires it.

20. Contact

For questions about these terms, email us at hola@la-cia.com.ar.