Terms and conditions

1. Scope

These Terms and Conditions govern access to and use of https://la-cia.com.ar, a website operated under the CIA — Compañía de Inteligencia Artificial brand.

Questions about the website can be sent to hola@la-cia.com.ar.

2. Acceptance

Accessing and using the website constitutes acceptance of these terms. Anyone who does not agree to them should refrain from using it.

Anyone contacting CIA on behalf of a company or organisation represents that they have sufficient authority to do so.

3. Purpose of the website

The website presents CIA's services, its catalogue of AI agents, possible implementation options and contact channels.

Its content is general and informational. Completing a form, requesting a meeting or starting a conversation does not, by itself, constitute a service agreement or oblige either party to enter into one.

The website does not process payments or automatically conclude service agreements. Each service is formalised through a proposal, work order, contract or other document accepted by both parties, defining scope, expected results, responsibilities, timelines, price and specific terms.

4. CIA services

CIA designs, configures, integrates and supports AI agents that take on roles within a business. Agents may work independently, coordinate as a team or be custom-built.

Capabilities, integrations, autonomy, boundaries, human controls, usage volumes and support terms depend on each implementation. Website descriptions show general possibilities and do not replace the scope agreed with each client.

If the website content differs from an accepted proposal or contract, that specific document takes precedence, subject to applicable mandatory provisions.

5. Operation and results

AI systems may produce incomplete or inaccurate outputs, or outputs that require review. Their performance depends on factors including the information available, configuration, defined rules, integrations, third-party services and the client's use.

CIA does not guarantee specific commercial, financial, search ranking, savings or productivity results unless expressly included in a proposal or contract.

Checkpoints, approvals and situations requiring human involvement will be defined for each implementation. Unless expressly agreed, agents do not replace advice from legal, accounting, financial, medical or other regulated professionals.

6. User and client responsibilities

Users and, where applicable, clients agree to:

Provide accurate, up-to-date and sufficient information.
Have authorisation to share data, documents, content and access.
Use the website and services in accordance with the law and third-party rights.
Comply with the terms of connected platforms and channels.
Obtain the consents or legal bases needed to contact people or process data.
Protect their credentials and report unauthorised access or incidents.
Carry out the human reviews and approvals agreed for each process.

7. Prohibited uses

The CIA website and services must not be used to:

Carry out unlawful, fraudulent, misleading or abusive activities.
Infringe privacy, intellectual property or confidentiality rights.
Distribute malware, interfere with systems or attempt unauthorised access.
Send prohibited communications or breach the rules applicable to the channels used.
Unlawfully impersonate others or deliberately mislead.
Make discriminatory decisions or decisions prohibited by applicable law.
Process data without sufficient authorisation or legal basis.

CIA may reject requests or suspend services where there are reasonable indications of prohibited use, a security risk or a contractual breach, in accordance with the applicable terms.

8. Intellectual property

The website, CIA brand, text, designs, graphics, software and other original content are protected by applicable law. Publication does not authorise reproduction, modification, distribution or exploitation beyond uses permitted by law or expressly authorised.

Each party retains ownership of its pre-existing tools, methods, software, data, documents and materials. Ownership and licensing of configurations, developments or deliverables created for a client will be determined in the relevant proposal or contract.

9. Privacy and confidentiality

Personal data obtained through the website is processed in accordance with CIA's Privacy Policy.

Where a service involves a client's information or systems, access, permissions, security measures, confidentiality and deletion obligations will be defined in the relevant contract or addendum.

10. Third-party services and links

Agents may integrate with channels, applications, infrastructure or services supplied by third parties. Their availability, security, pricing, limits and terms depend on the respective providers.

CIA does not control external websites linked from this website. Including a link does not imply endorsement of, or responsibility for, its content or practices.

11. Website availability

CIA aims to keep the website available and up to date but does not guarantee uninterrupted or error-free operation. It may perform maintenance, introduce improvements or change content, provided this does not affect contractual obligations already assumed.

12. Liability

Each party is responsible for fulfilling its obligations and for any damage legally attributable to it.

To the fullest extent permitted by law, CIA is not liable for decisions based solely on unreviewed outputs, use contrary to agreed instructions, inaccurate information supplied by the client, failures attributable to third-party services or breaches of the client's obligations.

Nothing in these terms excludes or restricts liabilities or rights that cannot be limited under applicable law.

13. Commercial terms, cancellations and refunds

Prices, taxes, payment methods, implementation, infrastructure costs, usage limits, renewal, cancellation and possible refunds will be defined in the relevant proposal or contract.

General criteria are set out in CIA's Cancellation and Refund Policy, without prejudice to specific terms and applicable mandatory rights.

14. Governing law

These terms are governed by the laws of Argentina.

Commercial disputes will be resolved as provided in the relevant contract. Where consumer protection legislation applies, these terms do not restrict the rights, authorities or jurisdictions recognised by mandatory provisions.

15. Changes to these terms

CIA may update these terms when the website, its services or the law changes. The current version will be published with its updated date. Changes will not retroactively modify contracts already entered into, unless the parties agree or the law requires it.

16. Contact

For questions about these terms, email us at hola@la-cia.com.ar.