Refund policy

1. Scope

This policy explains the general criteria that apply to cancellations and possible refunds for services offered under the CIA — Compañía de Inteligencia Artificial brand.

CIA provides digital and professional services. It does not sell physical goods, so there is generally no tangible product to return.

2. Enquiries and service agreements

https://la-cia.com.ar provides information about our services and allows visitors to send enquiries. It does not process payments or automatically conclude service agreements.

Submitting a form, requesting information or arranging a meeting does not constitute a purchase and does not incur any charges.

Each engagement is formalised through a proposal, work order, contract or other document accepted by both parties. That document sets out the scope, price, payment method, start date, milestones, renewal, cancellation and applicable refund terms.

3. Specific terms

Agents are configured around each company's functions, context, rules, integrations and infrastructure. Commercial terms may therefore vary between projects.

The specific proposal or contract takes precedence where it sets out particular terms, except for mandatory rights that cannot be waived or limited.

4. Cancellation before work begins

If a client requests cancellation before work begins, any preparatory activities and costs already committed will be reviewed.

Unless the proposal sets out another valid condition, amounts paid for services that have not started may be refunded. The following may be deducted where they were disclosed and accepted in advance:

Analysis, design, reservation or preparation work already carried out.
Non-recoverable infrastructure, licence or supplier costs already incurred.
Other charges directly related to starting the service.

This rule does not affect any applicable mandatory rights.

5. Cancellation after work begins

Once delivery has begun, amounts relating to completed work, achieved milestones, reserved capacity and non-recoverable costs are non-refundable to the extent permitted by law and as agreed.

If a balance has been paid for stages not yet started or services not yet delivered, any refund will be determined by the project's verifiable progress and the accepted terms.

Custom digital configurations and deliverables cannot be returned like physical goods. This does not limit a client's right to request corrections, performance of the agreement or applicable remedies for a breach.

6. Monthly or recurring services

The terms of each service will state whether renewal is automatic, the notice period for non-renewal, when cancellation takes effect and what happens to infrastructure, licences, data, access and configurations when the service ends.

Unless expressly agreed otherwise, cancellation prevents future renewals but does not, by itself, entitle the client to a refund for a period already underway.

7. Infrastructure and third-party costs

Usage of APIs, messaging, AI models, hosting, licences, telephone numbers, cloud services and other tools may be governed by the relevant providers' policies.

Costs already consumed or that cannot be recovered may be deducted from a refund only when they relate to the engagement and were disclosed. The proposal must clarify whether CIA or the client contracts those services directly.

8. Failure to deliver attributable to CIA

If CIA is unable to provide a substantial part of the service for a reason attributable to CIA, it may propose, as appropriate:

Correcting or completing the service.
Rescheduling the work by mutual agreement.
Applying a credit to a later stage or period.
Refunding the amount corresponding to the undelivered portion.

The specific remedy will depend on the agreed scope, the nature of the failure and the rights established by law.

9. Consumers' right of withdrawal

Where a consumer relationship exists and the agreement was entered into remotely, the consumer may have a non-waivable right to withdraw their acceptance within the period provided by Argentine Law 24,240 and the Civil and Commercial Code, subject to the scope and exceptions established by applicable law.

While the website does not allow visitors to contract or pay for services, an enquiry or meeting request does not constitute a purchase requiring withdrawal. If CIA introduces remote contracting through the website, this policy and the withdrawal mechanism must be updated before that feature is enabled.

10. How to request a cancellation or refund

Send your request to hola@la-cia.com.ar and include:

The requester's name.
Company and contact details.
The relevant service or proposal.
Invoice, order or reference number, if any.
The reason for the request.

Do not send passwords, full payment card details or other credentials. CIA may request reasonable information to verify the requester's identity and the legitimacy of the request.

11. Assessment and payment

CIA will acknowledge receipt and review the agreed scope, payments made, work completed and committed costs.

If a refund is due, CIA will communicate the approved amount, refund method and estimated processing time. The original payment method will be used where possible. Final processing times may depend on banks or payment processors.

12. Changes to this policy

CIA may update this policy to reflect changes to its contracting arrangements or the law. The current version will be published with its last updated date and will not retroactively change terms already accepted, unless the parties agree or the law requires it.

13. Contact

For questions about cancellations or refunds, email us at hola@la-cia.com.ar.